Refund & Return Policy
All sales are final once an order has shipped. Due to the nature of live plants and seeds, we do not accept returns or offer refunds once items have shipped, except in the limited circumstances outlined below.
Seeds: Since there are many factors beyond our control that affect germination and growing success—including climate, soil conditions, watering, and care—no refunds or exchanges are offered on seeds once they have shipped. All seeds sold are fresh, viable, and the same seeds we use in our own personal garden.
Live Plants: Live plants are non-refundable and non-replaceable. Orders containing live plants are typically shipped the following Monday or Tuesday after the order is placed, and we are unable to hold plant orders for shipment at a later date.
Cold Temperatures: If you are located in a cold climate, please be aware that during the winter months we are not responsible for cold damage during transit or delays caused by winter storms or severe weather. To help reduce the risk of cold damage, we recommend placing plant orders during times of the year when temperatures in your area are warm enough for safe shipping.
Many of our customers are located in warm or tropical climates, where we are able to ship plants year-round. Because we ship a high volume of orders, we do not have the ability to filter or hold orders based on the destination’s weather conditions or climate. For this reason, it is the customer’s responsibility to consider their local weather and growing conditions before placing an order for live plants.
USDA Garden Zones: Customers are responsible for selecting plants that are suitable for their growing conditions. Each plant listing includes information about the recommended growing conditions and USDA garden zones, and we cannot guarantee success if plants are purchased for areas outside of their recommended zones.
We gladly offer a replacement if a plant arrives dead upon delivery.
To be eligible for a replacement:
- You must contact us within 24 hours of delivery
- Email info@jerrasgarden.com
- Include clear photos of all plants in the order, including packaging if possible
Reports made after 24 hours of delivery will not be eligible for a refund or replacement. We are unable to replace or refund plants reported outside of this timeframe, as plant health after delivery is influenced by factors out of our control such as handling, environmental conditions, and care once received.
Shipping Issues
We are not responsible for lost, delayed, or damaged packages caused by USPS or UPS once the package is in the carrier’s possession. Shipping carriers are responsible for transit-related issues.
By placing an order, you agree to this refund and replacement policy.
PLEASE CONTACT ME WITH ANY ADDITIONAL QUESTIONS OR ISSUES VIA EMAIL: INFO@JERRASGARDEN.COM