Refund & Return Policy
All sales are final once an order has shipped.
Due to the nature of live plants and seeds, we do not accept returns or offer refunds once items have shipped, except in the limited circumstances outlined below.
Seeds
Since there are many factors beyond our control that affect germination and growing success—including climate, soil conditions, watering, and care—no refunds or exchanges are offered on seeds once they have shipped. All seeds sold are fresh, viable, and the same seeds we use in our own personal garden.
Live Plants
Live plants are non-refundable and non-replaceable. However, we gladly offer a replacement if a plant arrives dead upon delivery.
To be eligible for a replacement:
- You must contact us within 24 hours of delivery
- Email info@jerrasgarden.com
- Include clear photos of all plants in the order, including packaging if possible
Reports made after 24 hours of delivery will not be eligible for a refund or replacement. We are unable to replace or refund plants reported outside of this timeframe, as plant health after delivery is influenced by factors out of our control such as handling, environmental conditions, and care once received.
Shipping Issues
We are not responsible for lost, delayed, or damaged packages caused by USPS or UPS once the package is in the carrier’s possession. Shipping carriers are responsible for transit-related issues.
By placing an order, you agree to this refund and replacement policy.